Extreme cold weather in Madison has caused water main pipes to freeze leaving Madison Water Utility overwhelmed with homeowners seeking thawing services, according to a press release.
Madison Water Utility receives approximately five phone calls every winter to thaw frozen water main pipes, according to the release. During the past week, the maintenance crew has received over 100 calls from customers that have no water in their household.
According to the release, maintenance members are trying to serve every homeowner utilizing their one lifetime courtesy thaw that the board offers. Due to the increased amount of customers, services may be delayed up to five days. Residents can also contact a plumber to thaw frozen pipes at their own expense.
Residents can hold a thermometer under running water to see if their pipes are at risk. According to the release, if the water is less than 35 degrees, residents should contact Madison Water Utility.
